According to legal requirements, due to protect our guest´s data, and guaranteeing confidentiality in order to this statement, Armação Resort and Kembali Hotel have developed some several actions, good practices and rules to keep suitable levels of protection of personal data treated by the company.

DATA TREATMENT AND PRIVACY

In this agreement, our hotels are committed to:

  • Explain the purpose and the way how personal data is processed
  • Manage personal information only for mentioned purposes
  • Request only the needed or consented data
  • Not to ask for either use personal information of children below 18 years old without parental consent
  • Keep personal data during the necessary time to process it, according to the local laws
  • Keep the personal data confidential and protected, except in case of being asked by legal authorities

COLLECT AND HANDLING OF PERSONAL DATA

Personal data listed below could be asked to all of our guests (main and companions) for the purposes described in this privacy policy.

  • Name and Surname
  • E-mail
  • Phone number
  • ID
  • Nationality
  • Address
  • Date of birth
  • Credit card details
  • For underage companions: name and surname, ID, date of birth, age, e-mail
  • Check-in and check-out date of our hotels/restaurants

Personal information could be gathered in any different circumstances, such as:

  • Hotel Activities (room reservations, check-in and check-out, requests and complaints)
  • Register in promotional campaigns (i.e. newsletter subscription to receive offers/promotions, fidelity programs, research collaborations or clients feedback, contests)
  • Information provided to tour operators, travel agencies, or on-line booking engines

PURPOSE OF PROCESSING PERSONAL DATA

Private information is requested for the following purposes:

  • Manage guest reservations and their stay
  • Invoicing
  • Understand the needs of our clients, improve delivered services in our hotels, restaurants and other sale points to exceed their expectations
  • Personalization of our services
  • Sending newsletters, promotions, and publicity material (possibility to be canceled at any time)

SHARING OF PERSONAL DATA

The hotels could share customer data with:

  • The hotel team to deliver requested services and / or to manage the customer database
  • The local authorities - in case of being requested by local law or during internal inspections according to legal requirements

The hotels also reserve the right to pass on any personal data in case of sale or transfer of the company - whole or part - or its respective assets.

ADD, CHANGE AND REMOVE PERSONAL DATA

Customers could update or erase their personal data by requesting it to the email lgpd@grupoarmacao.com. These requests will be treated as soon as possible. Before making any change, the hotels could ask for a copy of a valid ID to protect customer privacy and confirm the identity.

COOKIES POLICY

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CONTACTS AND INQUIRIES

In case of any doubt or inquiry related to this privacy policy, please contact the hotels by the email lgpd@grupoarmacao.com.