Privacy Policy

In accordance with legal requirements, with the aim of protecting the personal data of our guests, and ensuring confidentiality in accordance with the rules established in this policy, Kembali Hotel implements various actions, best practices and standards, the objective of which is to guarantee adequate levels of protection for the personal data processed by the organization.

DATA USAGE AND PRIVACY

Within the scope of this policy, hotels commit to:

- Explain the purpose and method of processing any personal data requested;

- Use personal data only for the purpose mentioned in this policy;

- Request only the necessary or consented personal data;

- Retain personal data for the period of time necessary for its processing in accordance with local legislation;

- Keep the personal data received confidential and protected, unless disclosure is required by a legal order.

COLLECTION AND PROCESSING OF PERSONAL DATA

The personal data listed below may be requested from all guests (main guest and accompanying guests) for the purposes indicated in this policy:

First and Last Name;

E-mail;

Phone number;

Identification document;

Nationality;

Address;

Date of birth;

Credit card details;

Arrival and departure dates for our hotels/restaurants.

Personal data may be requested in different circumstances such as:

Hotel activities (e.g., room reservations, check-in and check-out; complaints or requests);

Participation in advertising programs (e.g., subscribing to newsletters to receive offers/promotions, registering for loyalty programs; collaborating in customer research and/or feedback, contests);

Providing information to tour operators, travel agencies or online booking systems;

PURPOSES OF REQUESTING PERSONAL DATA AND USING IMAGES

Personal data is requested for the following purposes:

- Managing customer reservations and stays;

- Issuing an invoice;

- Improving the services provided in our hotels, restaurants and other points of sale, in order to understand customer needs and exceed their expectations;

- Customization of our services;

- Sending newsletters, promotions and advertising materials (which can be cancelled at any time).

- The use of images captured in our hotels by our team of photographers and videographers in promotional and institutional campaigns of the Armação Group, registered with the CNPJ/MF under number 04.635.974/0001-00, intended for dissemination to the general public;

This authorization is granted free of charge throughout the national territory and abroad, for online and offline distribution.

SHARING OF PERSONAL DATA

Hotels may share customers' personal data with:

- Hotel staff, specifically to provide requested services and/or to manage customer databases;

- Local authorities – if required by local legislation or as part of internal hotel inspections, in accordance with legal requirements.

- Hotels also reserve the right to disclose any personal data in the event of a sale or transfer of part or all of the business or its assets.

ADD, CHANGE, AND DELETE PERSONAL DATA

Customers may update or delete their personal data by informing the hotels via email: lgpd@grupoarmacao.com. Such requests will be processed as quickly as possible. The hotel may request a copy of a valid identification document to protect the customer's privacy and confirm their identity before making any changes.

COOKIE POLICY

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CONTACTS AND QUESTIONS

If you have any questions related to this privacy policy, please contact the hotel via email: lgpd@grupoarmacao.com.