Privacy Policy
In compliance with applicable laws and regulations, and with the goal of protecting our guests' personal data, Kembali Hotel has implemented a range of policies, best practices, and security measures to ensure the confidentiality and proper handling of personal information. Our commitment is to maintain appropriate levels of data protection in accordance with this Privacy Policy.
USE OF PERSONAL DATA AND PRIVACY
Under this Privacy Policy, Kembali Hotel is committed to:
- Clearly explaining the purpose for collecting and processing any personal data requested.
- Using personal data only for the purposes described in this Privacy Policy.
- Requesting only the personal information that is necessary or authorized by the guest.
- Retaining personal data only for the period required by applicable laws and operational needs.
- Keeping all personal information confidential and secure, except where disclosure is required by law or a valid legal order.
COLLECTION AND PROCESSING OF PERSONAL DATA
The following personal information may be requested from all guests, including the primary guest and accompanying guests, for the purposes described in this Privacy Policy:
- First and last name
- Email address
- Phone number
- Government-issued identification document
- Nationality
- Residential address
- Date of birth
- Credit card information
- Arrival and departure dates for stays at our hotels and restaurants
Personal data may be collected in various situations, including:
- Hotel services, such as room reservations, check-in, check-out, guest requests, and complaints
- Participation in marketing activities, including newsletter subscriptions, promotional offers, loyalty programs, customer surveys, reviews, and contests
- Sharing information with tour operators, travel agencies, or online booking platforms when required to complete reservation services
PURPOSE OF DATA COLLECTION AND IMAGE USE
Personal data may be collected for the following purposes:
- Managing reservations and guest stays
- Issuing invoices and tax documents
- Improving the services provided by our hotels, restaurants, and other facilities to better understand guest needs and exceed expectations
- Personalizing guest experiences
- Sending newsletters, promotional offers, and marketing communications, which guests may unsubscribe from at any time
Photographs and videos captured by our photographers and videographers during your stay may also be used in promotional and institutional campaigns by Grupo Armação (CNPJ No. 04.635.974/0001-00). This authorization is granted free of charge and applies to both digital and printed media, in Brazil and internationally.
SHARING OF PERSONAL DATA
Kembali Hotel may share personal information with:
- Hotel employees and authorized staff members when necessary to provide requested services or manage guest records
- Government authorities when required by applicable laws or during official inspections
- Successors or acquiring entities in the event of a merger, acquisition, sale, or transfer of all or part of the company's business or assets
ACCESSING, UPDATING, OR DELETING PERSONAL DATA
Guests may request to access, update, or delete their personal information by contacting us at lgpd@grupoarmacao.com.
Requests will be processed as promptly as possible. To protect guest privacy, we may request a copy of a valid government-issued ID before making any changes to personal information.
COOKIE POLICY
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CONTACT
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us at:
lgpd@grupoarmacao.com
