Terms and Conditions

CHECK-IN

In accordance with Brazilian Federal Decree No. 6,022 of January 22, 2007, guests are required to complete the mandatory registration form before check-in. The required information includes full name, CPF (or passport for international guests), government-issued photo ID, full address, phone number, and email address.

RESERVATION GUARANTEE

Reservations are confirmed only after payment has been successfully processed by credit card. A confirmation email will be sent to the email address provided once the transaction has been approved.

At check-in, guests must present the same credit card used to make the reservation, along with a valid government-issued photo ID to verify card ownership.

PAYMENT

Third-party credit cards are not accepted.

At check-in, guests must present the credit card used to pay for the reservation.

We accept Visa, Mastercard, Diners Club, Elo, and American Express. Personal checks are not accepted.

NO-SHOW

In the event of a no-show (failure to arrive without prior cancellation), a penalty equal to the total reservation amount will be charged. Please refer to our Cancellation Policy below.

CANCELLATION POLICY

Reservations made under the Refundable Rate may be canceled up to 15 days before check-in, subject to a 20% cancellation fee*. Alternatively, the amount paid may be applied as credit toward a future stay, subject to availability and the conditions established by our Reservations Department.

Cancellations made within 15 days of check-in are subject to a penalty equal to the total reservation amount.

Reservations made under the Non-Refundable Rate cannot be changed or canceled. In the event of cancellation or failure to arrive, the full reservation amount will be charged and is non-refundable.

For stays during peak season, Christmas, New Year's, Carnival, holidays, conventions, and special events, prepaid amounts will only be refunded upon written cancellation request and hotel approval, under the following conditions:

• Cancellations made up to 45 days before check-in (excluding non-refundable rates) are subject to a 20% cancellation fee.
• Cancellations made after this period are non-refundable, and the full reservation amount will be charged.

*A 20% processing fee applies to all cancellations paid by credit card, regardless of the cancellation date.

AGE POLICY

Kembali Hotel is an adults-only property. Guests must be at least 18 years of age to stay at the hotel.

SMOKING POLICY

To ensure a fresh and comfortable environment for all guests, smoking is not permitted inside guest rooms or any indoor areas of the hotel. Failure to comply with this policy may result in a cleaning fee to cover specialized smoke removal services.

As a courtesy to all guests, smoking, including the use of electronic cigarettes and vaping devices, is also prohibited in the hotel's shared common areas.

NOTICE REGARDING 123 Milhas

Kembali Hotel has no commercial, contractual, or business relationship with the travel platform 123 Milhas.



Although 123 Milhas has advertised accommodation packages for Kembali Hotel on its platforms, the hotel does not authorize or provide room inventory to 123 Milhas. As a result, reservations made through this platform cannot be guaranteed and will not be honored by Kembali Hotel.

To ensure a valid reservation, guests should book directly through Kembali Hotel's official website or authorized sales channels.